Privacy Policy

Last updated: August 2026

Indigo Beauty & Holistics respects your privacy and is committed to protecting your personal information. This policy explains what information I collect, why I collect it, how I use it and how I protect it.

For UK data protection purposes, Indigo Beauty & Holistics is the controller of the personal information covered by this policy.

Information I collect

When you contact me, book an appointment or complete a consultation form, I may collect:

Your name and contact details
Your date of birth, where required
Your appointment and treatment history
Information on consultation forms, including relevant health information, medications, allergies and sensitivities
Your treatment preferences and treatment notes
Payment and transaction information
Communications relating to your appointments

I only collect information that is reasonably necessary to provide treatments safely and manage your appointments.

How your information is used and lawful bases

I may use your information for the following purposes:

Managing enquiries, appointments and bookings: I use your information to take steps at your request before entering into a contract and, once you become a client, to provide services under that contract. I may also use it for my legitimate interests in organising and administering my business.
Providing treatments safely and appropriately: I use your information to provide services under our contract and to provide safe and suitable treatments. Consultation information may include health information, which is special category data under UK data protection law. I process this information where necessary to provide treatment or related services and, where required, with your explicit consent.
Maintaining consultation and treatment records: I keep accurate client records to support continuity of treatment and protect the safety of my clients and business.
Contacting you about appointments: I use your information to manage your appointments, including confirmations, reminders, cancellations and changes.
Processing payments and cancellation fees: I use your information to process payments and cancellation fees and to meet legal requirements for accounting and financial records. Payment providers may process your information under their own privacy policies.
Responding to enquiries: I use your information to respond to your enquiry and take steps at your request before entering into a contract.
Meeting legal, insurance and professional obligations: I may use your information to comply with legal requirements, maintain appropriate insurance and professional records, handle complaints and establish, exercise or defend legal claims.

Health information provided through consultation forms is special category data. I only use this information for the purposes of assessing treatment suitability and providing treatments safely. Where required, I rely on your explicit consent to process this health information.

Where I rely on your consent to process health information, you may withdraw that consent at any time by contacting Indigo Beauty & Holistics. This will not affect processing that has already taken place, but it may mean that I cannot safely provide certain treatments.

Where I rely on legitimate interests, I consider those interests against your privacy rights and will not use your information on this basis where your interests or fundamental rights override them.

Wix and other service providers

I use Wix to operate my website, online booking system, client records and consultation forms. Your information may therefore be processed and securely stored by Wix and other service providers that help me run my business, including payment providers, IT support providers, insurers, accountants and professional advisers.

Some providers may process information outside the UK. Where this happens, appropriate safeguards will be used as required by UK data protection law.

I do not sell your personal information to third parties.

Marketing

I do not currently use client information for routine marketing emails or messages.

If I introduce marketing communications in the future, I will only send them where I have an appropriate lawful basis. Where consent is required, you will be given a clear choice to opt in and can unsubscribe or withdraw your consent at any time.

How long information is kept

I keep personal and treatment information only for as long as reasonably necessary for the purposes for which it was collected and to meet relevant legal, insurance and professional record-keeping requirements.

The retention period may vary depending on the type of information, treatment provided and applicable legal or insurance requirements. When information is no longer needed, it will be securely deleted or disposed of.

Keeping your information secure

I take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure. Access to consultation and treatment information is restricted and used only for legitimate business and treatment purposes.

Your rights

Under UK data protection law, you may have the following rights:

The right to be informed about how I use your information
The right to request access to information I hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing
The right to data portability, where applicable
The right to withdraw consent where I rely on consent

These rights are subject to legal conditions and exemptions, so they may not apply in every situation.

To exercise any of these rights or ask how your information is used, please contact me using the details below.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Changes to this policy

I may update this privacy policy from time to time to reflect changes to my business, services or legal requirements. The most recent version will be available on the Indigo Beauty & Holistics website.

Contact

If you have questions about this privacy policy, want to exercise your data protection rights or have concerns about how I handle your personal information, please contact:

Indigo Beauty & Holistics

Donna Armstrong

Email: donnaamulholland@gmail.com

Telephone: 07752719967